Belong OT policy
Fees and Cancellation Policy
This page explains the booking terms for cancellations, rescheduling, late arrivals, missed appointments, online appointment issues, reports and refunds.
Please read this before booking
Belong OT understands that families, children, young people and adults sometimes experience illness, transport difficulties, school changes, work changes or unexpected events.
Please contact Belong OT as early as possible if you need to cancel or reschedule. Appointment times are reserved for each client or family and often cannot be offered to another person at short notice.
For current service fees, please use the Pricing page as the main source of information. This page explains fee-related booking terms, cancellation charges, missed appointments, refunds and report release.
Cancellation notice at a glance
The amount of notice given affects whether a cancellation fee applies.
No cancellation fee will usually apply.
Up to 50% of the appointment fee may be charged.
The full appointment fee may be charged.
If no contact is made, the full appointment fee may be charged.
Key points
Before you book
- Appointment times are reserved for the client, family or organisation booking the service.
- Early contact helps if you need to cancel or reschedule.
- Short-notice cancellations may affect availability for other families and clients.
- Belong OT will try to use the time differently where this is clinically appropriate and useful.
Main fees page
Need the service fees?
The Pricing page is the best place to check current service fees for Initial Consultation, assessment and Goal-Focused OT Support.
Appointment changes and missed appointments
Open each section for the detail behind the cancellation rules.
What happens if I need to cancel or reschedule?
Please contact Belong OT as soon as possible if you need to cancel or reschedule an appointment.
If you give 48 hours or more notice, no cancellation fee will usually apply. If you give less than 48 hours notice, up to 50% of the appointment fee may be charged. If you give less than 24 hours notice, the full appointment fee may be charged.
What if I miss an appointment and make no contact?
If you do not attend and no contact is made, the full appointment fee may be charged.
This applies because the appointment time has been reserved and usually cannot be offered to another client or family at short notice.
What if the appointment time can be used in another helpful way?
Where possible, Belong OT will try to use the reserved appointment time in another helpful and clinically appropriate way.
This may include:
- Online parent or carer consultation
- Online adult or young adult consultation
- Teacher or school consultation, where consent and contact details are already in place
- Feedback or planning session
- Review of current strategies
- Goal-setting session
- Preparation of a home, school, college or workplace programme
- Follow-up using information already available
- Phone consultation if video is not possible or suitable
If an alternative use of the appointment time is offered and accepted, the appointment fee will still apply.
If the alternative offered is not accepted, or if Belong OT cannot use the time in another appropriate way, the cancellation fee may apply.
What if a child, young person or adult attends but cannot engage?
Sometimes a child, young person or adult may attend but find it difficult to take part in the planned session.
Where this happens, Belong OT may use the remaining time for consultation, observation, planning, feedback or strategy development.
For children and young people, this may include parent or carer consultation. For adults or young adults, this may include review, planning, goal-setting, strategy development or follow-up support.
This helps make the appointment useful even when the original plan needs to change.
What if the appointment cannot easily be changed?
Some appointments cannot be changed at short notice. This may include:
- Standardised assessments
- Sessions requiring specific equipment
- Appointments where direct work with the child, young person or adult is needed
- Appointments where school, college, workplace or third-party attendance has already been arranged
In these situations, the appointment may need to be rescheduled, and a cancellation fee may apply.
What happens if I arrive late?
If you arrive late, Belong OT will continue with the remaining appointment time where possible.
The appointment will usually still finish at the planned time, as another appointment or commitment may follow.
The full appointment fee may still apply.
What happens after repeated cancellations or missed appointments?
If appointments are cancelled at short notice more than once, or appointments are missed, Belong OT may need to pause further bookings until the appointment plan is reviewed.
This helps keep the service fair and available to other clients and families.
Online appointments and technology issues
Online appointments work best when you check your device, internet connection and private space before the session.
What should I know about online appointments?
For online appointments, please check your device, internet connection and private space before the appointment.
Belong OT will wait for up to 15 minutes from the agreed start time.
If you join late, the appointment will still finish at the planned time.
If video does not work, Belong OT may offer a phone consultation as an alternative where this is suitable.
If you do not attend and no contact is made, the full appointment fee may be charged.
What if there are technology issues?
If an online appointment cannot go ahead because of technology issues, Belong OT will first try to continue the appointment in another suitable way.
This may include:
- Restarting the video call
- Using a different device
- Continuing by phone
- Rescheduling, where appropriate
If the issue is due to Belong OT or the telehealth system and the appointment cannot go ahead, a new appointment or refund will be offered where appropriate.
If the issue is client-side and the appointment cannot go ahead or continue by phone, the cancellation or missed appointment policy may apply.
What if Belong OT needs to cancel?
Belong OT may occasionally need to cancel or reschedule an appointment because of illness, emergency, safety concerns, technology issues or other unexpected circumstances.
If this happens, Belong OT will offer a new appointment or a refund where appropriate.
Reports, refunds and consumer rights
These sections explain how written documents, payments and refunds are managed.
When are reports and written documents released?
Reports and written documents may involve preparation before and after the appointment.
Where a report is part of the service, the expected timeframe will be discussed with you.
Reports or written documents may not be released until payment has been received in full.
When are refunds considered?
Refunds will be considered where:
- Belong OT cancels and a new appointment is not suitable
- A service has not yet started and cancellation rights apply
- There has been an error in payment
- A refund is required under Irish consumer law
Refunds are not normally provided for completed appointments, completed reports, or missed appointments where no contact was made.
What consumer rights still apply?
This policy does not remove any rights you have under Irish consumer law.
Where services are booked online, by phone or by email, cancellation rights may apply.
If you ask Belong OT to begin providing the service within a cooling-off period, refund rights may be affected once the service has started or has been completed.
Business details
Belong OT
Business name: Belong OT
Owner at launch: Déarbhla O’Reilly Malone trading as Belong OT.
Professional registration: Déarbhla O’Reilly Malone is a CORU-registered Occupational Therapist.
Location: Ardnacrusha, Co. Clare, Ireland.
Contact details
Questions before booking?
Please contact Belong OT before booking if you have any questions about cancellations, rescheduling, missed appointments or refunds.
Email: [insert business email]
Phone: [insert business phone]
Website: [insert website]
Need help before booking?
Contact Belong OT if you are unsure how this policy applies to your appointment or whether a service is the right fit.
Last reviewed: 23 July 2026
Belong OT | Fees and Cancellation Policy | Last reviewed: 23 July 2026